Support & Incidents
Raise and follow support cases with the NetOz team, check outages and maintenance affecting your services, and read application error logs.
Open a support ticket with the NetOz team
Raise a support case with NetOz from the portal. Pick the affected site and environment, set a priority, describe the problem and attach screenshots.
2 min readReply to, watch or close a NetOz support ticket
Read the latest update from NetOz on your support case, reply with more details or screenshots, and close the ticket when the problem is fixed.
2 min readFollow an outage or incident affecting your services
See active NetOz incidents that affect your sites, read the timeline of updates, subscribe to email notifications and send details privately to our team.
2 min readChoose which incident emails you receive
Decide how many NetOz incident emails you get: only major outages, every incident affecting your services, or nothing except incidents you subscribe to.
1 min read
More help topics
Getting Started
New to NetOz? Learn your way around the NetOz Portal, what each area does and where to manage your hosting, VPN, DNS and email.
4 guidesAccount & Team
Invite team members, control what each person can do, review sign-in activity and keep your NetOz Portal account secure.
9 guidesVPN
Set up the NetOz managed WireGuard VPN on Windows, macOS, iPhone, Android and Linux, add users and devices, and fix common connection problems.
13 guidesWebsites & Applications
Manage the websites and applications NetOz hosts for you: environments, health, deployments and redirects, all from the NetOz Portal.
11 guidesContainers & Deployments
Push container images to your private NetOz registry, manage image tags and deploy keys, and ship new releases to your environments.
6 guidesDNS & Domains
Point your domain at NetOz nameservers, manage DNS records in the portal, enable DNSSEC and understand A, CNAME, MX, TXT and other record types.
14 guidesIP Transit & RPKI
Register your ASNs, AS-SETs and IP prefixes for NetOz IP transit, prove you hold them, and keep your routes RPKI Valid with daily ROA checks and clear guidance when something needs fixing.
10 guidesCreate mailboxes and forwarders, set up SPF, DKIM and DMARC sender authentication, and connect your email apps to NetOz email hosting.
6 guidescPanel Hosting
Sign in to your cPanel-hosted websites straight from the NetOz Portal and get the most from your Australian cPanel hosting.
2 guides