Privacy Policy

1. Introduction

NetOz Pty Ltd ("NetOz", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website netoz.au, use the NetOz Network Tools mobile application, use our online tools, or interact with our support services.

By using our website and services, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Information You Provide

We may collect information that you voluntarily provide to us, including:

• Contact Information: Name, email address, phone number, and company name when you submit enquiries through our contact form or helpdesk.
• Communication Data: Messages, emails, and correspondence you send to us through our support channels.
• Tool Usage Data: Information you input into our online tools (such as domain names, IP addresses, or other technical data) for the purpose of providing tool functionality.

2.2 Information Collected Automatically

When you visit our website or use our mobile application, we automatically collect certain information, including:

• Device Information: Browser type, operating system, device type, device model, and screen resolution.
• Usage Data: Pages visited (website) or screens viewed (mobile app), time spent on pages or screens, features used, and navigation patterns.
• Network Information: IP address, approximate geographic location, and internet service provider.
• Mobile App Data: App version, operating system version, and crash or error reports. The mobile app does not collect location data, contacts, or other sensitive device permissions.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide customer support
• Deliver the functionality of our online tools
• Improve our website, tools, and services
• Analyse website usage and user behaviour through analytics
• Communicate with you about our services when you have initiated contact
• Comply with legal obligations and protect our rights

4. Third-Party Services

4.1 Google Analytics

We use Google Analytics to understand how visitors interact with our website. Google Analytics collects information such as how often users visit our site, what pages they visit, and what other sites they used prior to coming to our site. We use this information to improve our website and user experience.

Google Analytics uses cookies and collects your IP address, but we do not combine the information collected with other personally identifiable information. Google's ability to use and share information collected by Google Analytics is restricted by the Google Terms of Service and the Google Privacy Policy.

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

4.2 WhatsApp Business

We may offer WhatsApp as a communication channel for customer support and enquiries. When you contact us via WhatsApp:

• Your phone number and WhatsApp profile information (including profile name and photo) will be visible to us.
• Messages, images, documents, and other content you share with us will be received and stored by us for support purposes.
• WhatsApp may collect metadata about your communications in accordance with their privacy policy.
• Messages are end-to-end encrypted by WhatsApp during transmission.

Your use of WhatsApp is subject to WhatsApp's Privacy Policy and Terms of Service. We encourage you to review these policies before using WhatsApp to contact us.

4.3 Helpdesk Services

We use helpdesk software to manage support requests and enquiries. Information you provide when submitting a support ticket (including your name, email, and the content of your request) is stored within our helpdesk system to provide you with support and maintain a record of our communications.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect analytics data. The mobile application does not use cookies but may use similar local storage mechanisms. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Analyse traffic and usage patterns

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of certain features on our website.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including:

• Contact enquiries: Retained for as long as necessary to respond to your enquiry and for a reasonable period thereafter for follow-up purposes.
• Support communications: Retained in our helpdesk system for the duration of our business relationship and as required for legal or operational purposes.
• Analytics data: Retained in accordance with Google Analytics data retention settings.
• Tool usage data: Data input into our online tools (via the website or mobile app) is generally not stored beyond the session unless explicitly stated.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using TLS/SSL
• Secure access controls and authentication
• Regular security assessments and updates

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Under Australian privacy law, you have certain rights regarding your personal information, including:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request that we correct any inaccurate or incomplete information.
• Deletion: In certain circumstances, you can request that we delete your personal information.
• Complaint: You have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached your privacy.

To exercise these rights, please contact us using the details provided below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Children's Privacy

Our website, mobile application, and services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us so we can promptly delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: