Terms of Service

1. Acceptance of Terms

By accessing or using the NetOz website (netoz.au), the NetOz Network Tools mobile application, online tools, or support services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website, mobile app, or services.

NetOz Pty Ltd ("NetOz", "we", "us", or "our") reserves the right to modify these terms at any time. Continued use of the website after changes constitutes acceptance of the modified terms.

2. Description of Services

These terms cover the following services provided through our website and mobile application:

• Website: Access to information about NetOz and our service offerings at netoz.au.
• Mobile Application: The NetOz Network Tools app (available on iOS and Android), which provides networking and IT tools for use on mobile devices.
• Online Tools: Free networking and IT tools including DNS lookup, WHOIS lookup, port scanner, subnet calculator, and other utilities, available through both the website and mobile app.
• Support Services: Helpdesk, email support, and communication channels including WhatsApp for enquiries and customer assistance.
• Blog: Technical articles, guides, and company updates.

3. Use of Online Tools

3.1 Permitted Use

Our online tools, whether accessed through the website or the mobile app, are provided for legitimate networking, diagnostic, and educational purposes. You may use these tools to:

• Troubleshoot your own networks and systems
• Perform lookups on domains and IP addresses you own or have permission to investigate
• Learn about networking concepts and protocols
• Assist with legitimate IT administration tasks

3.2 Prohibited Use

You agree NOT to use our tools to:

• Conduct unauthorised scanning, probing, or reconnaissance of networks or systems you do not own or have explicit permission to test
• Engage in any activity that violates applicable laws, including the Australian Cybercrime Act 2001 or equivalent legislation
• Attempt to overwhelm, abuse, or exploit our tools through excessive requests or automated scripts
• Interfere with or disrupt the operation of our website or services
• Use the tools for any malicious, harmful, or illegal purpose
• Resell, redistribute, or commercially exploit the tools without our written consent

3.3 Rate Limiting

We may implement rate limiting or usage restrictions on our tools to ensure fair access for all users and to protect our infrastructure. Excessive use may result in temporary or permanent restrictions on your access.

4. Support Services

4.1 Helpdesk and Email Support

Our helpdesk and email support are provided for enquiries about our services, general assistance, and customer support. We endeavour to respond to enquiries in a timely manner but do not guarantee specific response times for website and tool-related queries.

4.2 WhatsApp Communication

We may offer WhatsApp as a communication channel for support and enquiries. By contacting us via WhatsApp, you acknowledge that:

• WhatsApp is a third-party service subject to its own terms and conditions
• Response times may vary and are not guaranteed
• WhatsApp may not be suitable for urgent or time-sensitive matters
• You should not share sensitive information (passwords, financial details) via WhatsApp

4.3 Acceptable Conduct

When using our support services, you agree to communicate respectfully and professionally. We reserve the right to refuse service to anyone who engages in abusive, threatening, or inappropriate behaviour towards our staff.

5. Google Analytics

Our website uses Google Analytics to collect and analyse usage data. By using our website, you acknowledge that Google may collect information about your visit in accordance with Google's Privacy Policy. You may opt out of Google Analytics tracking by using browser extensions or privacy settings.

6. Intellectual Property

All content on the NetOz website and mobile application, including but not limited to text, graphics, logos, images, software, and tools, is the property of NetOz Pty Ltd or its licensors and is protected by Australian and international intellectual property laws.

You may not:

• Copy, reproduce, or distribute our content without permission
• Modify, adapt, or create derivative works from our content
• Use our trademarks, logos, or branding without written consent
• Remove or alter any copyright or proprietary notices

7. Free Tools — No Warranty or SLA

All free tools provided through the NetOz website and mobile application (including but not limited to DNS lookup, WHOIS lookup, mail blacklist checker, SSL expiry monitor, web server config generator, port scanner, subnet calculator, and all other utilities listed under our tools) are offered on a best-effort basis with no warranty of any kind and are not covered by any Service Level Agreement (SLA).

Specifically, you acknowledge and agree that:

• Results produced by our free tools may be inaccurate, incomplete, or outdated and should not be relied upon as the sole basis for any decision, action, or professional recommendation
• Free tools may experience downtime, degradation, or be discontinued at any time without prior notice
• No guarantee is made regarding the availability, uptime, response time, or performance of any free tool
• Monitoring and notification features (such as SSL expiry alerts) are provided as a convenience only and should not replace your own monitoring systems
• You are solely responsible for independently verifying any information or results obtained from our free tools before acting on them

8. Disclaimer of Warranties

Our website, mobile application, tools, and support services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to:

• Warranties of merchantability or fitness for a particular purpose
• Warranties that the services will be uninterrupted, error-free, or secure
• Warranties regarding the accuracy, reliability, or completeness of information provided by our tools

The results provided by our online tools are for informational purposes only and should be verified independently. We do not guarantee the accuracy of third-party data returned by our tools (such as DNS records, WHOIS information, or external service responses).

9. Limitation of Liability

To the maximum extent permitted by Australian law, NetOz Pty Ltd shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from:

• Your use of or inability to use our website, mobile application, tools, or support services
• Any errors, inaccuracies, or omissions in content or tool results
• Unauthorised access to or alteration of your data or transmissions
• Any third-party conduct or content accessed through our services
• Any interruption or cessation of services

10. Indemnification

You agree to indemnify, defend, and hold harmless NetOz Pty Ltd, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, or expenses (including legal fees) arising from:

• Your use of our website, tools, or services
• Your violation of these Terms of Service
• Your violation of any applicable laws or regulations
• Your infringement of any third-party rights

11. Termination

We reserve the right to suspend or terminate your access to our website, mobile application, tools, or support services at any time, without notice, for any reason, including but not limited to violation of these terms.

12. Third-Party Links and Services

Our website and mobile application may contain links to third-party websites or integrate with third-party services (such as WhatsApp, Google Analytics, Apple App Store, and Google Play Store). We are not responsible for the content, terms, or privacy practices of these third parties. Your use of third-party services is at your own risk and subject to their respective terms and conditions. Use of the mobile application is also subject to the applicable app store terms of service.

13. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Australia. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of Australia.

14. Severability

If any provision of these terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

15. Entire Agreement

These Terms of Service, together with our Privacy Policy, constitute the entire agreement between you and NetOz Pty Ltd regarding the use of our website, mobile application, tools, and support services (excluding contracted hosting and infrastructure services, which are governed by separate agreements).

16. Contact Us

If you have any questions about these Terms of Service, please contact us: