Download or create a website files backup

NetOz backs up the files for each website environment automatically, every day. You can download any stored backup from the NetOz Portal, or take a new one on demand, for example before updating plugins or launching a redesign.

Before you start

• You need Backups set to Read to see backups, and Manage to download or create them.
• Database backups are kept separately. See Download or create a database backup.

Step 1 Open Backups for the environment

Go to Applications and open your website. On the environment card, select Backups. You can also choose Manage, then Backups and Application Backups.

Step 2 Check your latest backup

The summary shows when the latest backup was taken, how many are stored and the size of the latest one. Below it, every backup is listed newest first with its date, file name, age and size.

Step 3 Download a backup

Hover over a backup and select the download icon at the end of the row. The archive downloads straight from secure storage through a link that only works for a short time.

Step 4 Or take a new backup now

Select Create backup to start a fresh backup straight away. It appears in the list when it finishes. To protect the server, you can only start a new backup every few minutes.

Restoring a backup

A files backup is a .tar.gz archive of the environment’s website files. If you need a backup restored to your site, raise a support ticket from the application page and tell us which backup to use.